MSN News: High-Speed Internet Subscribers are Less Loyal to Their Providers Than are Dial-Up Subscribers, Despite Steady Growth ... (CRM Today)
Although high-speed Internet service continues to attract new subscribers, satisfaction measures for high-speed customers suggest that service providers are not making significant headway in producing loyal customers, according to the J.D. Power and Associates 2007 Internet Service Provider (ISP) Residential Customer Satisfaction Study SM released today.
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