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RightNow Focuses on Customer Outreach With Syndication Widget (E-Commerce Times)
RightNow is leveraging two of its competitive strengths -- self-service and knowledge management -- to deliver a syndication widget in its November 07 release. The feature allows companies to syndicate and then distribute content, such as pricing or warranty information, across several Web sites that are not necessarily directly owned or linked to the original company's site.
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