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Web Analytics and Tracking News:
eGain is the Leading eService Software Provider for Top 500 Web Retailers, According to Magazine Survey (PR.com)

eGain Service™ is #1 in customer service software and the runner-up in CRM systems in Internet Retailer magazine’s survey of top 500 US-based web retailers in 2007 [PR.com - September 08, 2007]

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