Yahoo News: Ask Jumps, Google Slips and Yahoo! Leads American Customer Satisfaction Index for Search (Search Engine Land)
For the first time, Yahoo has beaten Google in the annual University of Michigan American Customer Satisfaction Index (ACSI). The survey measures U.S. consumer satisfaction across a broad range of business and product categories, including "e-business," which covers search. The survey asks a statistically representative sample of users to rate their experiences with search engines according to a ...
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